TERMS AND CONDITIONS
Tours are operated by Caracara Nature Tours represented by Jose Luna Solarte (whichever you have contacted for travel arrangements), hereafter referred to as ‘the Company’.
Prices
Published prices are based on costs at the time of publication. We reserve the right to change published prices at any time before your booking is made. We reserve the right to increase the cost of your holiday if the Government imposes new taxes or increases existing taxes, the currency fluctuates, or fuel charges increase. We will inform you of any increases.
Payments
A non-refundable deposit of 20%, but not less than US$300, must be made and a confirmation issued by the Company before any binding contract exists. Once we receive your deposit, we will invoice you for the remainder of the tour cost. This must be paid not less than 30 days before the start of the tour (or by an alternative date agreed between you and the Company). If you book less than 45 days before departure, you must pay for the tour in full as soon as you book, unless you make alternative arrangements with the Company. If you do not pay your balance by the agreed time, the Company reserves the right to cancel your booking or pursue any unpaid monies.
Cancellation policy
Payment for the tour is a fundamental part of the tour’s income and contributes to the overall cost of equipment, running costs, staffing, administration, etc. As the Company will have incurred the majority of its costs before the tour starts, we need to impose cancellation charges to cover these costs. Deposits are non-refundable. If you cancel your booking, we will impose cancellation charges as follows:
- 30 days or more prior to departure – loss of deposit
- 15-29 days before departure – 30% of tour cost*
- 7-14 days before departure – 50% of tour cost*
- 6 or fewer days before departure – 80% of tour cost*
- or deposit if greater.
All cancellations must be in writing and be made by the person who submitted the booking form. Please send an email to caracaranaturetours@gmail.com. Once the tour has started, no refund for any unused portion or part of the tour or services to be provided will be given. If you want to make any changes to the tour, or depart the tour early, such alteration or departure will be entirely at your own expense and liability.
Alteration of itineraries
It is unlikely that the Company will have to make changes to your tour. However, we may occasionally have to make changes either before or after you have booked. Most changes will be minor, and the Company will advise you of them as soon as possible. The Company reserves the right to alter the itinerary after departure, without paying compensation, if it is in your interest to do so. Furthermore, the Company will not pay compensation if it is forced to cancel or in any way change the tour due to force majeure, such as war, riots, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire, pandemic, adverse weather conditions, or other material external circumstances beyond the Company’s control.
Travel insurance
Travel insurance is an obligatory product included in the tour with operability only to the Colombian territory. The Company is not responsible for unforeseen circumstances such as flight delays or cancellations; the failure of embassies or consulates to issue visas; the inaccessibility of certain attractions due to the actions of government bodies; the actions or services of accommodation and other facilities visited during the tour; or incidents such as injury, illness, or loss of personal belongings.
Therefore, travel insurance is mandatory for all Clients. At the time of booking, each Client must arrange his or her own insurance with a reputable insurer, with protection for the full duration of the tour, to cover personal injury, medical expenses, repatriation expenses, loss of luggage, and the expenses associated with cancellation or curtailment of a tour. Our company’s travel insurance, while covering a variety of scenarios and providing medical assistance only in the Colombian territory, is not a substitute for the services provided by an international insurance company. This is why we require our clients to purchase travel insurance that covers all of their needs in the event of an incident during the trip.